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Frequently Asked Questions

What types of medical specialties and treatments are available at Care By Dr.?

At Care By Dr., we offer a wide range of medical specialties to provide comprehensive care under one roof. Our key departments include Cardiology, Neurology, Orthopedics, Gastroenterology, Pulmonology, General Medicine, and more. Each department is led by experienced specialists and equipped with advanced diagnostic and treatment technologies to ensure patients receive the best care possible.

How can I schedule an appointment with a specialist at your hospital?

Scheduling an appointment is simple and convenient. You can book online through our official website by selecting your preferred doctor and time slot, or call our front desk for assistance. We also accommodate walk-in patients, but for timely service and reduced waiting periods, prior appointments are recommended.

Does the hospital accept health insurance, and what documents are required?

Yes, we accept a wide range of health insurance providers and third-party administrators (TPAs). To use your insurance, please bring a valid insurance ID, photo ID, and any required authorization documents. Our billing team is available to guide you through the insurance claim process and documentation needed.

Are emergency medical services available at Care By Dr.?

Absolutely. Our hospital offers 24/7 emergency services with a dedicated emergency care unit. We have on-call doctors, trauma care experts, and ICU support for critical cases. Our emergency department is fully equipped to handle accidents, heart attacks, strokes, respiratory distress, and other urgent medical conditions.

What should I bring with me for my first consultation at the hospital?

For your first visit, kindly carry your valid government-issued ID, any previous medical records, current prescriptions, diagnostic reports (if any), and your insurance card (if applicable). This helps our doctors better understand your medical history and provide accurate diagnosis and treatment.

How can I access my diagnostic reports and medical history from Care By Dr.?

You can securely access your reports through our patient portal available on our website. We also provide printed copies at the hospital. Our team ensures your medical data is stored confidentially and can be retrieved easily for future consultations.

Is there an in-house pharmacy at the hospital for medications and prescriptions?

Yes, Care By Dr. has a fully stocked in-house pharmacy that provides a wide range of prescribed medications, over-the-counter drugs, and medical supplies. This ensures immediate access to medicines post-consultation, saving patients time and ensuring continuity of care.

What languages do your doctors and medical staff speak for better communication?

Our doctors and staff are multilingual, ensuring smooth communication with patients from various backgrounds. Languages spoken include English, Hindi, and several regional languages, allowing us to cater to both local and international patients comfortably.

Do you offer online consultations or telemedicine services for patients?

Yes, we provide teleconsultation services for several departments. Patients can consult with specialists from the comfort of their homes through secure video calls. This is ideal for follow-ups, general queries, or for patients who are unable to travel.

What are the visiting hours and guidelines for patient visitors?

Visiting hours vary by department but generally range from 10:00 AM to 7:00 PM. For ICU and emergency units, visiting is restricted to ensure patient safety. All visitors are required to follow safety guidelines, including wearing masks and maintaining hygiene during their visit.

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